Frequently Asked Questions

Rooted in our Christian upbringing, we find strength and purpose through faith. Today, we are proud to share a brand that embodies our deep-rooted values. Our mission is simple yet profound: to create clothing that not only inspires individuals to cultivate strength and pursue personal growth but also serves as a vessel for spreading the gospel.

Our goal is to be more than just a clothing brand: we want to be a sign of hope, a catalyst for positive change, and a community united by shared values. Join us as we embark on this meaningful journey together, spreading love, inspiration, and faith – one garment at a time.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 5-12 business days to be delivered to you and we ship within 2 business days.
• International orders take 6-14 business days to be delivered and we ship within same 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

*Please be aware that processing and shipping delays may occur during peak seasons and higher order volumes.

Shipping cost:

• Orders over $49 will have free shipping.
• Orders under $49 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

At Undeniable, our absolute #1 priority is your satisfaction and happiness.We understand that buying things online can sometimes be frustrating, and scary too.

Don't worry, we got your back!If you have any concerns and/or are unhappy with your purchase, just send us a message and we will assist you immediately.

Just reach out to our customer support team at support@undeniableclothing.co or via live chat in the bottom right corner.

Our US address: 10785 W Twain Ave #229, Las Vegas, NV 89135

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We acccept Shop Pay, Apple Pay & Google Pay.
• We also accept flexible payments through Shop Pay Installments.

Every transaction is secured and encrypted.

Note that additional exchange fee may apply if your currency is other than US dollars.

At Undeniable Clothing, your satisfaction is our priority. We take pride in the quality of our products and are committed to addressing any concerns you may have about your purchase.

We offer a 30-day refund policy, allowing you to assess your item within 30 days of receipt. Please note that our refund policy is designed to address valid concerns and is not a blanket guarantee. We appreciate your cooperation in upholding the integrity of this policy.

If you have any questions about refunds, please don't hesitate to contact us at support@undeniableclothing.co.

Read our full Refund Policy here.

We try to pack and ship your orders as soon as possible.If you gave the wrong shipping address upon ordering, please contact us ASAP.

If you inform us before the order is dispatched (within 12 hours), we can still change the shipping address.If you gave the wrong shipping address upon ordering and your order has already dispatched, we can no longer change your order's shipping address.

In the event that the shipping address is incorrect and you wish to cancel the order, we will refund the order but will reserve 50% of the order value to cover lost goods & shipping costs.

Washing Instructions for Performance Shorts:

To ensure the longevity and performance of your shorts, please follow these care instructions:

Materials:

• Outside layer: 90% Polyester, 10% Spandex
• Inner lining: 95% Polyester, 5% Spandex
• Print: Sublimation print - This cutting-edge printing technique integrates the ink into the fabric, ensuring the design lasts as long as the garment itself. The quality of sublimation print is exceptional.

Care Instructions:

• Machine Wash Max 30 °C: For best results, machine wash your performance shorts in cold water with a maximum temperature of 30°C (86°F). This gentle cycle helps preserve the fabric's integrity and prevents any potential shrinking.
• Wash Them Inside Out: To protect the print and fabric, we recommend washing your performance shorts inside out.
• Do Not Bleach: Avoid using bleach as it may damage the fabric and affect the print quality.
• Do Not Tumble Dry: Air dry your shorts by laying them flat or hanging them to preserve their shape and elasticity.
• Maximum Temperature 110 °C or 230 °F: If ironing is necessary, ensure the iron temperature does not exceed 110°C (230°F) to prevent damage to the fabric and print.
• Do Not Dry Clean: Avoid dry cleaning, as the chemicals used may degrade the fabric and compromise the sublimation print.

Following these washing instructions will help maintain the quality and appearance of your performance shorts for countless wears and washes.

Currently, we do not have any open job positions.

If you are interested to be part of an awesome team and community, you can send your resume/CV to support@undeniableclothing.co

Yes, Undeniable Clothing is 100% legitimate and can be fully trusted. We understand that buying things online can be scary with companies not staying true to their customers. If you see any other website than the official Undeniable clothing website (undeniableclothing.co) selling the same items, please note that these websites are not operated by the real Undeniable brand and we strongly advice from interacting with them. All of our products are original designs created & owned by Undeniable Clothing.

We want to assure you that we are committed to providing a trusthworthy shopping experience. Here are some key reasons why you can trust us:

• As mentioned in our About Us section, our journey began with the noble goal of inspiring individuals to lead healthier and more confident lives. We take pride in our mission and stand by it.
• We are a registered and legally recognized business entity. You can verify our credentials with the relevant authorities, and our contact information is readily available on our website.
• Check out the reviews and testimonials from our satisfied customers. Their positive feedback speaks volumes about our commitment to quality and customer satisfaction.
• We prioritize the security of your financial information. Our website uses industry-standard encryption technology to protect your payment details, ensuring a safe transaction process.
• We maintain open lines of communication with our customers. If you have any concerns or questions, our customer support team is here to assist you promptly.
• We have a clear and fair return and refund policy in place. If you're not satisfied with your purchase for any reason, we offer a hassle-free process to address your concerns.
• We actively engage with our community through social media, newsletters, and events. This interaction fosters trust and a sense of belonging among our customers.
• We provide high-quality images and detailed descriptions of our products, so you can make informed decisions about your purchases.
• Your personal information is treated with the utmost respect and privacy. We have a strict privacy policy in place to protect your data.
  

Contact us: support@undeniableclothing.co

We reply within 24hrs

Address: 10785 W Twain Ave #229, Las Vegas, NV 89135

+1 217 636 4266